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Please find frequently asked questions with answers below.
If you can’t find your answers, feel free to contact our helpdesk!
The first time you use the app you have to give access to use your camera to scan the QR codes of stores. Collecting a stamp using the QR code scanner works as followed:
Open the Quickscanner in our app (second icon on the bottom), scan any type of QR code (from stampwallet) and you are done!
OR go to the place and open the promotion and then:
It’s possible you suddenly discover a store in your wallet you didn’t add. This store has a different icon than other stores and when you open the card you see points instead of stamps.
This is a group card, an additional cool feature to save for more discounts.
When a mall or a group of stores promote Stampwallet together, you will automatically are added to a group card. When you save in-store A and B of group X, you will get your normal stamps on card A and B, but also receive 2 points (or more) on card X.
With those points, you automatically save for cool extra prizes. They can change every week and will not influence the stamps on card A and B when redeeming. So extra and more prizes!
You can share every promotion with friends or family in Stampwallet.
We added an anonymous login so you can register really quick as a new user. Please note that this is only for temporary usage. You can only save a maximum of 5 stamps/points per place and cannot redeem rewards.
To finalize your account please go to setting and click create account.
Yes you can. Under your ‘Followers’ tab in your management panel, you can click the ‘save’ icon which will export a CSV file with your customers’ details.
Yes you can. Please follow these steps to create a manual transaction:
You can cancel any transaction made by going to your ‘Transactions’ tab in your management panel. Please follow these steps to revert a transaction:
A coupon is a feature within Stampwallet you can use to attract new customers or to simply promote a product or service. To create a coupon, please follow these steps
An additional advantage of coupons is that they are not only available for your own customer base but to all Stampwallet users in your region!
A promotion is a loyalty program within Stampwallet you want to setup.
A promotion is a loyalty program within Stampwallet you want to setup.
You can choose to either use the HOST feature or create ‘static’ QR codes. The host feature is found in your management panel where you can create QR codes by one click on the button. You can choose for
The advantage of the HOST feature is that there is no security risk. Every time a QR code is scanned, it disappears. Best methods to use the host feature is to have a tablet on your desk on which you run this feature.
You could also choose to create static QR codes under the ‘promotion’ tab in the management panel. These QR codes can be given a name (employee name for example) and can be printed on flyers, posters, or plastic cards. There are 4 types:
Since Stampwallet 2.0 we have added a message centre to the app. Go to our management panel, click on message centre and click the + icon. You can now send a message. The message will be placed in the message center of a user in our app.
You can sent messages filtered on promotion, gender, and age. Ideal for marketing and sales!
The things the app is asking for before an install is only because this is added by Android or Apple automatically when using certain functionalities. Sometimes these things look a bit ‘scary’, but please let us explain:
1. The phone functionality: it is only so users can call a store / location from our app. A store can add their phone number. Users can click on the phone link and call. Because of this functionality we have to add the rule like it is now, but we can never, ever use your phone. Only you can use / trigger this.
2. Access to your camera: this is only for you to use the QR scanner to receive stamps. Nothing more. We can’t even access your camera without you tapping the ‘tab to scan’ button.
3. Image gallery: this is only so you can access you gallery from our app to add or change a profile picture. Please note that we can’t do anything with your images, only when you select an image we’re allowed to use it in our app but nowhere else.
4. Bluetooth and GPS: you can decide if you want to use this. Both services improve the app experience by showing a map with your location and show nearby stores. You can turn this OFF anytime, the app will still work, but the experience is a bit different.
As you can see all points are really transparent. We completely understand your concerns so we hope it’s a bit clear now.
Please contact us if you have any further questions about this article!
Make sure you have the newest version of Stampwallet installed on your phone (ios or android). You can download it here:
Still having issues?
If you still having issues, please let us know: info@stampwallet.com
If you can’t scan a QR code this can have several reasons:
1. Not giving permissions
A user has to give permissions for Stampwallet to access the camera. This is only to scan QR code, we can’t use the camera for anything else. If the permission is not giving the scan area remains black and the QR will not be scanned. (you can enable camera options in settings of your phone: settings > stampwallet > camera on.)
2. QR code to dark or too light
it’s possible the QR code is in a too dark place. The white and black must be visible enough to make the scan success. If this is not possible please move the phone a bit or replace the QR code.
It’s also possible light is shining on the QR code too much so the QR code cannot be scanned. Move the phone a bit to change.
3. Wrong QR code
When you get a popup ‘this QR code does not belong to this store’, there is something wrong with the QR code. The store either has a wrong QR code or an old version. Please make sure you update the app to the latest version and make sure the store has the latest version of the QR.
Once you have a full card, you get a reward which you can redeem for a certain prize or discount at the designated store. All you have to do is click on ‘redeem’ under the rewards tab and scan the QR code or connect to the Super Beacon (only at stores who have Stampwallet PRO).
If it doesn’t work, these might be the reasons:
1. No internet-enabled
The Internet needs to be connected in order to redeem cards.
2. Update app
You might not have the newest version of the app downloaded. Please go to stampwallet.io/download and choose your type of smartphone. Then click on ‘update’
3. Not giving permissions
A user has to give permissions for Stampwallet to access the camera. This is only to scan QR code, we can’t use the camera for anything else. If the permission is not giving the scan area remains black and the QR will not be scanned. (you can enable camera options in settings of your phone: settings > stampwallet > camera on.)
4. QR code to dark or too light
it’s possible the QR code is in a too dark place. The white and black must be visible enough to make the scan success. If this is not possible please move the phone a bit or replace the QR code.
It’s also possible a light is shining on the QR code too much so the QR code cannot be scanned. Move the phone a bit to change.
5. Wrong QR code
When you get a popup ‘this QR code does not belong to this store’, there is something wrong with the QR code. The store either has a wrong QR code or an old version. Please make sure you update the app to the latest version and make sure the store has the latest version of the QR. Stores can download this QR under promotions in their management panel.